Explore the Strategy of Facebook Marketing
In the first few years of social networking, MySpace was the big name. Between 2003 and 2006, it grew to 100 million users, and by June 2006, the website was even more visited than Google. Then came Facebook.
By 2008, Facebook had surpassed MySpace in worldwide users, and in United States users a year later. As MySpace declined (it dropped to approximately 25 million users in June 2012), some businesses wondered about making a major advertising investment in Facebook—might it not also be displaced as MySpace was?
Well, perhaps—but in the meantime Facebook has surpassed 950 million users (and about 145 million users in the United States, about 43 percent of the nation’s population). Other than Google.com, it is the single most visited website on the Internet, giving companies unprecedented access to potential consumers.
What is Facebook marketing?
Facebook marketing refers to creating—and actively using—a Facebook page as a communications channel to maintain contact with and attract customers. Facebook actively provides for this, allowing users to create individual profiles or business pages for companies, organizations, or any group attempting to develop a fan base for a product, service, or brand.
Who employs Facebook marketing?
Featuring nearly a billion potential customers, every business should be using Facebook. It is at least as essential as having a business web page—and actually much easier to create. Whether you represent a big brand or a small business employing only a handful of people, you can bet that some portion of your customers are already on Facebook. Commonly, Facebook marketing is used by:
- Brands. Food, electronics, home goods, restaurants—nearly any kind of brand can be promoted through Facebook, turning passive customers into active fans who follow news of promotions and developments, and who share with their own friends.
- Local businesses. Whether a business is family-owned, or a franchise of a larger company, a Facebook page can be used to turn a local customer base into a fan base that more commonly visits your store.
- Personalities. Musicians, celebrities, authors, syndicated columnists—anybody who makes their money through being known wants to be known by as many people as they can on Facebook.
- Non-profit organizations. Charities, political groups, and public service campaigns can all leverage the natural sharing capabilities of Facebook.
For what kinds of customers is Facebook marketing effective?
While originally marketed to college students, Facebook has expanded well beyond that demographic (See also Campus Marketing). More than half of all users are in the 18-34 age range, and slightly more than half of United States users are women. In the United States, about half of all user profiles are accessed through mobile devices as well as through computers. Due to its considerable amount of users, there is a wide variety of market segments that can be reached on Facebook, and an active fan base for nearly any niche.
A more helpful question about Facebook customers would be: When is Facebook marketing most effective? For brand and company pages, posts made in the morning attract more comments than posts made in the afternoon. Consumers at home may check Facebook at any time during the day (the peak traffic period is around 3:00 in the afternoon). However, working or school-going consumers commonly check Facebook before and after work/school; therefore, only posting during the 9-5 business day misses a lot of opportunities.
How is a Facebook marketing campaign developed?
Facebook pages are often linked to company web pages elsewhere on the Internet; therefore, it’s often a good idea to use some of the same information in both places, in order to maintain a familiarity. A business page can be searched for as soon as it is up, but unlike a personal profile, you cannot invite friends through it. Business pages do not get “friends,” they get “fans”—and that distinction does make a difference. (See also Web Marketing)
To create an initial seed for the fan base, each member of the marketing team should begin by liking the business page on their own personal profiles; all employees, in fact, should be encouraged to join in. When an individual likes a page, Facebook immediately posts (read: advertises) this event to their profile—and this activity can be seen by every one of their friends. “Joe Smith likes [this brand].” The word begins to spread.
Using Facebook Apps
A variety of different applications can be added to a Facebook page. Downloading various apps can allow you to:
- connect your YouTube channel to your Facebook page.
- coordinate your Facebook page with your company blog, or with your Twitter account
- add a sweepstakes to your page
- provide visitors a means of signing up for your newsletter through your Facebook page
- solicit customer feedback
Every Facebook user who likes a page will get to see any content a business posts, and be notified of posts through their news feed. If they are engaged by that content, they may comment on it, or like that item; and “Joe Smith commented on [this brand’s] status update” appears on all of their friends’ news feeds. Additionally, they may share this content, which will post (again, read: advertise) the entire content to their own profiles, and notify their friends to come look. The company’s task, then, is to encourage this process as much as possible.
The most important aspect of Facebook marketing is consistency of communication. Creating a Facebook page and then leaving it alone will net a business nothing. To attract fans, a business should regularly post new content in a variety of different formats, so that more people will see and share the page. Content can announce upcoming promotions, spot-light specific products or people, share fun facts, provide incentive codes for discounts on products and services, and anything else that will catch the interest of fans.
Given the way Facebook’s news feed works, the recency of a post is a major factor in organizing what a user sees. The average user has more than 130 friends, and may be a fan of several brands, personalities, and organizations. When he or she logs in, there is no way to instantly see activity from every one of those sources.
The news feed shows them posts from the friends/etc. they interact with most, and which are more recent. Therefore, a company’s post is only likely to be visible on their fans’ news feeds for about three hours after they post it. Furthermore, depending upon the time of day they post, it is likely to be seen by entirely different portions of their fan base.
In addition to varied content and formating, posts should invite customers to interact and respond. Businesses should present consistent calls to action, which can be as simple as “watch this,” “like this,” or “share this.” Additionally, businesses can invite participation through contests and polls (which are also a way to collect market research). Such low-commitment investments encourage familiarity and affinity in their customer base.
This positive relationship can be further promoted through maintaining two-way communication. In other words, when fans post a comment on content, businesses should respond. How much they respond will depend upon how many fans comment, and how much time they can commit to Facebook marketing; but the more any particular fan interacts with a page, the more likely he or she is to buy. (See also User-Generated Marketing)
What career titles work with Facebook marketing strategies?
Internet Marketing Managers
What do they do?
What type of salary should I expect?
- Marketing Manager
Median annual pay: $116,010
Top 10%: $187,199+
- Advertising Manager
Median annual pay: $87,650
Top 10%: $186,630+
- Public Relations Manager
Median annual pay: $53,190
Top 10%: $96,880+
Sources: U.S. Bureau of Labor Statistics
- promote company engagement with social media, including Facebook
- coordinate Internet marekting campaigns, including Facebook, Twitter, company blogs and websites, and affiliate programs
- establish goals and metrics for marketing efforts through Facebook, and evaluate success
- assign and monitor teams to create content for the company’s Facebook page
Education and experience
Most marketing managers have at least a bachelor’s degree (often in marketing, advertising, or business management) and substantial successful experience in conducting online commerce. They must be expert in social media and online business models. Education preparing them for this career includes classes in marketing, market research, consumer behavior, with an emphasis in online market behavior.
Advertising and Promotional Managers
What do they do?
- develop promotional videos and other content that can be posted to a company website, and shared through Facebook
- create advertising slogans to represent products and brands
- manage specific promotional assignments, such as conducting an online contest for Facebook fans
- advertise internally as well as externally, so that a company’s employees are more likely to become a part of the company’s Facebook fan base
Education and experience
Most advertising managers have at least a bachelor’s degree in advertising or marketing, as well as substantial successful experience in creating and executing advertising campaigns. They must know how to advertise through multiple communications channels, including social media. Education preparing them for this career includes classes in media arts, market research, and consumer behavior.
Public Relations Managers
What do they do?
- write short-form press releases to post to a company’s Facebook page
- identify trending attitudes towards a company, and craft messages to respond
- develop spotlight stories for particular people or products within the company, which can be shared on the company Facebook page, among other places
- develop a narrative for the company
Education and experience
Public relations managers need at least a bachelor’s degree, usually in public relations or communications; about one-fourth of them also have a master’s degree. Managers often also have a minor in advertising, business management, or marketing. They must also demonstrate expertise in all communications channels, including social media. Work experience often begins with an internship supporting more experienced staff members, or writing for a company newsletter or blog. Other necessary skills include excellent speaking and writing ability, organization, and management.
How can a marketing school help you in this field?
Effective Facebook marketing requires the ability to use social media effectively, engaging customers such that they increase their participation level. Both consumer knowledge and excellent communication skills are required, and a good marketing program will help to develop them. (See also Social Media Strategist)
A marketing program will teach you how to better understand your customers. Classes in market research (including statistical analysis) will equip you to identify different consumer segments, and how to reach them. You’ll learn how to identify and adjust to changes in supply and demand, and how to deal with various trends and opportunities in the market. As the market has become increasingly shaped by online business and social media, specific courses of study will prepare you for these domains, and help you understand how customers function differently in this venue than in the traditional market environment.
Another major area of focus in a marketing program is communications. At a marketing school, you will not only learn how to communicate through a variety of different means and channels, but you will be required to practice speaking and presentations skills in your other classes. You will learn not only sales communication, but also organizational and online communication. Likewise, you’ll not only communicate through words, but also through pictures, videos, graphs, and other media. This array of skills will be important when using social media (such as Facebook) to promote your client(s), as you’ll be able to employ multiple methods to reach multiple market segments.
To learn more about what a marketing school can do for you, request information from schools with degrees in marketing. You might even be able to contact them through their Facebook pages.